Service-Tech Plomberie Inc. is committed to providing its customers and users with services that comply with the law and are accessible in a secure manner, particularly with regard to the protection of their privacy and personal information. To this end, we have implemented a privacy policy that complies with the Act respecting the protection of personal information in the private sector (hereinafter “the Policy”).
The purpose of this policy is to inform you about how Service-Tech Plomberie Inc. collects, uses, transmits, stores, shares and protects your personal information when you use its web services.
In order to offer personalized service, Service-Tech Plomberie Inc. may have access to some of your personal information. We ensure that each of our employees handles your information with the utmost care, in compliance with the laws and regulations in force in Quebec.
Definition of personal information
Personal information is any information concerning a natural person which, taken as a whole or separately, makes it possible to identify that person.
Types of information collected
In order to optimize the services offered to its customers on the Web, our company may collect certain personal information via this Web site, including :
• First and last name ;
• E-mail address ;
• Phone number ;
• Adress;
• Subject of correspondence;
• Any other personal information you may voluntarily disclose via online contact forms;
Service-Tech Plomberie Inc. only collects personal information on the web that is necessary for the provision of services to customers and strictly for the purposes for which it is collected. No other use of the information is permitted by the company, except with your consent or as required by law.
The personal information listed above is provided voluntarily by the user. As will be described in greater detail below, certain other information is collected automatically on our website. Please refer to section 10 of this policy for further information on this subject.
Use and disclosure of personal information
Access to personal information is limited to administrators and accounting department staff. The use of transmitted information is restricted to the purposes set out in this policy.
Voluntary personal information is kept for the duration of the business relationship with the customer or for the purpose of processing correspondence sent via our website. When files are archived, access to digital or paper files that may contain personal information remains limited.
Data transmitted on the web will be kept for internal use, but will be destroyed on the web within a reasonable period of time to ensure the confidentiality of our web site users.
Reasons for collecting personal information
Service-Tech Plomberie Inc. uses personal information as agreed at the time of collection or as required by law or regulation. Personal information collected on our website is used for the following purposes:
• Create and update customer files;
• To provide the services requested by the user, and to process correspondence, including requests for quotes or information;
• Ensure administrative follow-up;
• To optimize our services by informing users of new products and services that may be offered;
• Any other use to which you have consented;
Disclosure of personal information
Service-Tech Plomberie Inc. will not transmit to any third party any information voluntarily submitted or automatically collected via this website.
As provided by law, our company may be required to disclose personal information pursuant to an order of a court of law or administrative tribunal, of a body duly authorized by law, or in cases provided for by applicable laws and regulations.
Your consent
Service-Tech Plomberie Inc. does not collect any personal information from you without your consent, subject to the exceptions provided for by law. Also, our company only collects personal information that is necessary for the performance of the services to be rendered.
At any time when we collect personal information, you have the right to refuse to provide us with any personal information, subject to the exceptions provided by law. In addition, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information at any time upon reasonable notice. However, such a situation could prevent Service-Tech Plomberie Inc. to offer you certain services or may limit their scope.
In some cases, Service-Tech Plomberie Inc. may, for secondary purposes, ask for your consent to invite you to events, send you promotions of services or products, etc. You may withdraw your consent at any time without affecting the services provided by our company.
Security measures in place for information storage
Service-Tech Plomberie Inc. retains personal information in paper or digital format for as long as necessary to fulfill the purposes set out in this policy. The nature of the service is taken into account in the information retention period.
Our company is committed to respecting legal standards for the protection of personal information, both when collecting information and when transmitting it to a third party for the execution of a mandate. The data transmitted by users will be destroyed on the web at reasonable intervals in order to preserve the confidential nature of the data transmitted.
Service-Tech Plomberie Inc. maintains a service to prevent incidents related to confidentiality.
Department responsible for the protection of personal information
To ensure the security and confidentiality of personal information, our company has a Privacy Officer. His role is to oversee and supervise the management of personal information, implement and keep up to date internal policies and applicable procedures, and manage any potential incidents involving personal information. The contact details for the manager are as follows:
Name: Jean-Mathieu Boileau
Telephone number: (819) 918-2269
E-mail address: servicetechplomberie@gmail.com
User rights
You may request access to your personal information at any time. You may request that they be modified or deleted. You have the right to withdraw or confirm your consent, to restrict the use of your information or to obtain a copy. You may exercise any right provided by law.
To exercise your rights, please send a written request to the Privacy Officer at the address indicated in paragraph 8 of this policy.
Managing cookies
Service-Tech Plomberie Inc. may use cookies. Cookies are tools used to improve performance and analyze user interactions on a website. Cookies automatically collect data on our website. The data collected in the manner described below cannot be used to identify a specific user.
Cookies are used for analytical purposes to determine your preferences for browsing our website (e.g. language, province, country), to compile data on the number of users visiting our website, to improve the quality of our services, to facilitate access and navigation of our website and to analyze our performance.
The information collected may include, among other things, IP addresses, identification of the electronic devices used to access the website, your operating systems, data on the pages consulted, the times and dates of consultations, the pages consulted previously, the user’s interests and behavior on the web page.
When you enter our website, you are informed that we use cookies. You can accept them or deactivate non-essential cookies. However, this option may reduce the quality of your experience on our website.
Service-Tech Plomberie Inc. may resort to the use of “CAPTCHA” tests using question-and-answer authentication methods in order to restrict access to certain web pages or sections of the website and to control access thereto. Analysis services (e.g. Google Analytics) may be used to improve the performance of our website and collect information whenever a user accesses or browses our website.
Redirection to other sites
Service-Tech Plomberie Inc. hereby notifies you that this policy applies only to the use of its website. This policy does not apply to other websites that may be available through our website. Service-Tech Plomberie Inc. is not responsible for these sites and cannot protect their content, access to them or the protection of any information you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We invite you to read their policy.
Updating this policy
In order to comply with applicable laws and regulations, Service-Tech Plomberie Inc. may update this policy. Please note that a notice may be sent to you to inform you of the modifications made to the present. This policy is available on our website at all times and we invite you to consult it regularly.
Communication
If you have any questions about this policy, please contact the Privacy Officer as described in paragraph 8.
Last update: April 2, 2024